Frequently asked questions
Quick answers about delivery, gifts, and payment.
- How long does delivery take within Riyadh?
- Delivery is usually within 2 hours of order confirmation within Riyadh, depending on the neighborhood and driver availability. Your delivery time appears when you enter your address before payment.
- Can I send flowers as a gift to someone else?
- Yes. Enter the recipient's address and mobile number when ordering, and we'll include a gift card with your message.
- How are delivery fees calculated?
- Fees are calculated by area when you enter the address and shown before you confirm payment — no surprise charges after ordering.
- Can I return a fresh flower bouquet?
- Fresh flowers cannot be returned after delivery unless they arrive damaged or do not match the description. In that case, we will refund you or send a replacement within 24 hours. Vases and accessories can be returned within 7 days in their original condition.
- How can I track my order?
- Visit the order tracking page and use your order number or mobile number.